Originally Posted by
dd992emo
This is not a rant, just an observation...
Been on the road pretty solid since early January and when I unpacked I was missing a picture frame with a picture of me and my wife. Started backtracking Marriotts, RIs and Courtyards and finally found it at a Courtyard. I spoke to the Assistant GM and she said "Yes, we have it and a bottle of prescription medicine you left."
I had to ask, so here goes..."If you had the item along with a prescription bottle with my name and phone number on it (both of which matched the info on the room ressie), did it ever occur to you over the past six weeks to call me and say you had it?" She said, "No."
They sent it back and I'm happy to have it. Customer service is better in some places than in others.
Well, I did a rant here about this a few years ago and concluded Marriott will do nothing until you ask. "For your protection" was the excuse many people offered - as in they want no involvement in any clandestine activity you might be engaging in at their hotels.
I had left a cell charger in a room and when I returned 4 weeks later, I innocently asked about it not knowing exactly where it might had fallen away. Well, security marched right up, it was bagged and well documented on a multi part form detailing exactly where, when and who had found it. A show of ID and signature and it was mine again. A lot of work went into NOT returning a $20 charger if I hadn't asked a question.
People mentioned secret job interviews and affairs for not reaching out to the guest in any type of manner which I think is compete BS and an overreaction by corporate legal types. Sounds like criminals have more rights than the victims.
Maybe you use a bit of discretion when "martial aids" are left behind, but a prescription and Driver's License? Come on. Had you left the hotel with an unsettled final bill or monetary issue, do you believe your "anonymity" would be protected and they wouldn't contact you in some manner to pay up?