This is not a rant, just an observation...

Been on the road pretty solid since early January and when I unpacked I was missing a picture frame with a picture of me and my wife. Started backtracking Marriotts, RIs and Courtyards and finally found it at a Courtyard. I spoke to the Assistant GM and she said "Yes, we have it and a bottle of prescription medicine you left."

I had to ask, so here goes..."If you had the item along with a prescription bottle with my name and phone number on it (both of which matched the info on the room ressie), did it ever occur to you over the past six weeks to call me and say you had it?" She said, "No."

They sent it back and I'm happy to have it. Customer service is better in some places than in others.