- I go to check-in online
- Before i can check-in, I need to "select upgrade type"
- only lets me select 6 e-500s, even though I have 0
- not showing miles, SWUs, or CR-1s, even though I have all of those
- there's a note that says "Unlimited Domestic Upgrades now available for Elite members"
- I click that note - it takes me to a link to buy e-500s. FANTASTIC! (sarcasm)
So... this sucks. i've been on the phone w/ UA a few times today. Not a single agent I spoke to had any clue what to do. TERRIBLE change management from a corporate perspective. They did transfer me to web support once. Web support told me they "fixed" the issue for me. Turns out what they meant by "fixed" was removing me from the upgrade list. I had to call again to get myself back on.
Is anyone having better results than I am? I really want this BOS-SFO segment to clear for me, but my hopes are waning....
Update: here is a link to my blog post about the saga.