Hi dgcpaphd,

It’s Beth with American Express Customer Care. I apologize for the delay in responding.

Please accept my sincere apology for the service that you recently received. Courtesy is highly important in our business, and we expect nothing less from every member of our staff.

If you send me an email via our Secure Message Center, I would be happy to review your account to ensure your points are transferring successfully to your Hilton HHonors Guest account.

Please log in to our Secure Message Center at:

www.americanexpress.com/messagecenter

If you are not registered to access your account online, simply click on the “continue” box located on the right to create a User ID and password.

After logging in, click on the box “Compose A Message” and select “Social Media Inquiry” for “Choose a Topic.” If you address your email to me – Beth/FlyerTalk – I will respond directly to you.

I look forward to hearing from you. It is my pleasure to assist you.