FT seems more active than ever, and it's working a lot better than, say, the new Southwest Airlines website.

However, back to the point of the OP. IB is a business. They are stretched thin for staff, and IMHO we are lucky to get as much of their time as we do. We should use that limited time for the highest value FT can get. I believe that is occurring.

The problem is mostly one of perception. As Randy described, almost all the interaction with IB is occurring away from the public forums. That includes email and phone calls. IB can help with administrative problems, and these channels of communication are the best ones for that discussion. Problems posted in the Technical Issues forum WILL be raised with IB when IB is a necessary part of the fix.

A public griping forum for IB would be fun, but it would be a low-value use of the time of IB's staff. That's my opinion, anyway.