Originally Posted by johdhj

There are a few threads regarding UA's international first in the 777. The general consensus (among those that post) is that the hard product is falling apart and the soft product is sorely lacking. However, this should be mitigated by the fact that it's most likely only those who received poor experiences bother to post, while those who have good experiences are just content to not say anything.

I know that I am guilty of the above, in which I will post immediately on FT about any perceived slight or deficit, but am much not nearly as proactive about posting some of the positives.

This may be human nature, or perhaps I am just projecting.