Originally Posted by
Jaimito Cartero
They screwed up. Asking you to take the negative feedback is just silly. Their weaselly behavior after the problem, only makes it more apparent that they deserve the negative. If you take the negative away, then what's to stop them from pulling the same scam on everyone else?
I was thinking of appending a line to the negative feedback, that after resisting with all their might, they did send the two (correct) suitcases 6 and 7 weeks after the initial orders. That would reflect the situation accurately. I agree that wiping out the bad/negative feedback, as if nothing had happened, would render feedback useless.