Originally Posted by
yarrowfell
1st day we headed up and had a free glass of wine and food in the evening. 2nd day we headed up in the morning and were told as we entered we were not allowed access as we were a "upgrade guest".
The terms state that they must upgrade you to the next category room, if available. Maybe your high floor room was a little larger and had the Hermes bath amenities?
I have heard other non-Accor hotels upgrading people to the Exec Floor and not allowing them access to the lounge. That, in my opinion, is abslolutely terrible!
Its like an airline upgrading you to first class, but feeding you from Economy!
