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Old Mar 17, 2010 | 7:23 am
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sarge62
 
Join Date: Feb 2010
Location: NYC
Programs: DL DM; AA Gold; HH Diamond
Posts: 30
SFO Chaos

Let me preface this by saying "pardon my rant". My business travel has only recently taken me to the west coast and I've been flying out of SFO a lot. I have to say that the security gate for the Delta pier at SFO might be one of the worst in the system - particularly at around 5:30 am; the time I've gone through my past several trips. Typically there is one overwhelmed TSA agent checking ID's as fast as he/she possibly can (which does not give me comfort as to the security screening process); a line for elite's, a line for regular passengers and a 3rd line for what I've dubbed the elite-by-lateness (EBL) passengers. This is far and away the fastest moving line, as everybody who is late for a flight simply heads over to that line; causing the other 2 lines to stop dead in their tracks, back up and cause that many more people to leave the basic line to get on the EBL line; further increasing the back up. Factor in the occasional hot-headed crank (who pre-coffee, is even crankier) who starts to yell at the poor overwhelmed TSA agent (I've never seen this before but it happened on 2 separate occasions at SFO) and the whole thing is just a clusterblank.

Add on top of this one of those non-TSA private security workers at the entrance who arbitrarily has decided that regular carry-on roller-boards (which as any Frequent Flyer will tell you fit just fine into the overhead – hence the reason they purchased that particular piece of luggage in the first place); are too big, and need to be checked. Never mind the fact that every other airport seems to have no problem with the size, and it is highly unlikely that any of the aircraft have shrunk since parking at the gate and getting ready to receive passengers. It’s infuriating.

I honestly can't tell you whether the line issue or the luggage issue bothers me more, but I can say I am ranking SFO (at least the Delta gates) as a terrible terrible airport.

Last edited by sarge62; Mar 17, 2010 at 3:56 pm
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