Originally Posted by
Cupart
Did you send this to A-Club or directly to the hotel?
Direct to the hotel. We flew back in today from KL after a 6 night stay at the Novotel. Showed them a print out of my Gold status and got upgraded from an Executive room (21st floor) to a Executive room on the Executive level (24th floor). Being on the executive floor gives you access to level 28 (Free Alcohol/finger food in the evening and breakfast in the morning).
1st day we headed up and had a free glass of wine and food in the evening. 2nd day we headed up in the morning and were told as we entered we were not allowed access as we were a "upgrade guest".
So apart from a room on a higher floor (exactly the same room) there was no benefit
