FlyerTalk Forums - View Single Post - Length of time for Ombud's reply?
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Old Mar 21, 01, 1:48 am
Ken hAAmer
Join Date: Mar 2000
Location: YVR
Posts: 9,999
That being the case, you should probably resend the complaint via registered mail, with a cover letter explaining that it has already been sent some time ago, that you expect an acknowledgment of receipt within x business days, and an explanation of the anticipated response or action within x+y business days, and failing that, you will escalate it to the government agency.

Be very specific with dates, time and facts. If you don't recall the precise time or details then say so, but precision and accuracy will help your case in a big way.
Ken hAAmer is offline