FlyerTalk Forums - View Single Post - Length of time for Ombud's reply?
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Old Mar 20, 01, 7:25 am
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You can always make a follow-up phone call. Obviously, they don't have their act together or they would at least send every correspondent a card indicating the letter has been received and what the anticipated response time might be for the particular type of complaint. But what would you expect from some guy who used to referee hockey? [No offence, Sparticus, if you are lurking on this forum. Can't compare ref'ing football to hockey.] Also, you should be more clear. I assume you are talking about Bruce Hood, and not AC's own internal Ombudsperson.
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