Originally Posted by Gold Passport Concierge

Good morning Flyertalk Members,

Just for future reference, we can extend certain gift certificates. To ensure that your certificate matches the criteria needed in order to guarantee an extension, your best bet is to call 1-800-555-9655. This number will get you in contact with a customer service representative who will be able to inform you of the steps that need to be taken in order to get a new certificate issued. Please let me know if you have any questions, and thank you for continuing to choose Hyatt in your travels!

Best regards,
Karen Smith