Originally Posted by capttom

I have been a membership rewards point member for over 15 years. Last year unauthorized charges appeared on my Gold Card. I canceled that card and AMEX issued a new card. The charge continued to appear on the canceled card in the amount of around $70. By computer I disputed the charges on the old card and continued to use the new card accumulating 486,000 points. In July 2009, my new card was declined and when I called AMEX they said that card was canceled because of nonpayment on the old canceled card. I called about my membership rewards points and was told by the first representative that I would have 30 days to redeem and would receive a letter informing me of that. When I didn't receive the letter I called again and was told the first rep was not correct and that I would have 90 days. My points still showed 0 on the AMEX website and the cards showed canceled. Finally I received notice from AMEX that the charges on the old card had been removed. Both cards where now paid off. I called again and was told the points remained forfeited and that I should write customer service in Ft Lauderdale asking for reinstatement. I did so explaining the whole situation to them by certified mail. Yesterday I received a computer generated form letter from EL Paso saying my card was canceled and the points were forfeited. Before I go to litigation with AMEX I wanted to see if anyone had a suggestion on how to resolve this.