The T&Cs state:
8.3. A|CLUB GOLD: A|Club points schedule and benefits
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- Room availability is guaranteed if the reservation is made before noon (12:00) local time in the country where the hotel is, at least five (5) days before the expected arrival date. This guarantee only applies to stays at an unrestricted rate (without conditions and not including promotions or reductions), and for one room only (the Member's room). If the hotel is unable to guarantee room availability, it is committed to obtaining accommodation for the Member at another nearby Sofitel, Pullman or MGallery hotel. In the case of an accommodation at a property not belonging to Accor, the hotel will reimburse the Member for any difference in the cost of the first night and any related transportation fees, upon presentation of the proper receipts. All hotel stay expenses for said night (price paid by the Member plus the additional price difference reimbursed by the hotel) are eligible for A|Club points credit. This guarantee for room availability is valid for all Sofitel, Pullman and MGallery hotels, with the exception of those hotels listed here.
However the
Favorite Guest Programme T&Cs state:
This guarantee for room availability is valid for all participating Accor hotels with the exception of those hotels listed here