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Thread: Problems with guaranteed availability
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Old Mar 15, 2010 | 7:50 am
  #3  
CaptainMiles
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Originally Posted by starflyergold
That's just not acceptable. For starters the online system should let you book provided it is in the timeframe (5 days for Gold) and the not within any of the excluded dates.

Which hotel(s) are we talking about here? The guarantee only applies to Sofitel, Pullman and MGallery.
#1 is the Ibis in Fes, more then 20 days out. #2 is the Ibis at GVA Airport, more than 50 days out. Dates are not excluded.

Only Sofitel, Pullman and MGallery? Where does it say that? I very much suspect that it also applies to Ibis. In fact, if you go to the excluded dates page that you provided and put in for Switzerland->Geneva you get the Ibis Geneve Aeroport, with some excluded dates. So clearly the Ibis Geneve Aeroport participates, and my dates are not excluded.

BTW, the excluded dates pages is a bit sloppy too. Top text reads "Find below the list of 2009 exceptional events". Hello, it's 2010 now. Yet when you put in hotels you get dates in 2010, so at least they have the data current, just bad text.
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