Originally Posted by
jetBlueNYFL
As I mentioned, the agent at TLV "changed" it from my Matmid account to my AA account, just as I had requested. However, I noticed after the flight that she "didn't click save" and the miles for my return flight posted to Matmid - my outbound seems correct and should post to AA soon. This is their error since their employee failed to successfully process my request to have the miles credited to AA. I want to know if it is now possible to have them transfer the miles over to AA. I wrote an email and tried calling (that was quite a task on the phone) - going to give it another try tomorrow.
Sorry, I misunderstood. I thought you had requested it in one direction and not in the other as you had assumed it would have been processed on that already. I've had situations like this with other programs and never had them resolved properly. I think you will need to be very persistent.