Originally Posted by
yosithezet
How was this their error?
As I mentioned, the agent at TLV "changed" it from my Matmid account to my AA account, just as I had requested. However, I noticed after the flight that she "didn't click save" and the miles for my return flight posted to Matmid - my outbound seems correct and should post to AA soon. This is their error since their employee failed to successfully process my request to have the miles credited to AA. I want to know if it is now possible to have them transfer the miles over to AA. I wrote an email and tried calling (that was quite a task on the phone) - going to give it another try tomorrow.