Told during telephone booking process that Courtyard Key West Florida had moved from Cat 5 to Cat 6 (after agent said free award would work before checking it out) causing 40 minute wait on my cell phone and invalidating use of my wife's Premier Marriott Visa's free award good for only Cat 1-5 expiring April 13, 2010
Had to accept Fairfield Inn instead, a Cat 5. Most annoying as we had guests for dinner and further delay came after an extremely long wait to reach an agent in the first place!