<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by stevenl57:
Well, this is what the Commonwealth of Massachusetts Office of Consumer Affairs had to say (at least the important part):
Under state law, a merchant must tell you about any fact that may influence your decision not to enter into the transaction. A merchant also may not make a claim about a product or service that would mislead you. It's also illegal for a merchant to mislead you by failing to tell you relevant information about a product or service. For your information, I have attached our brochure on Shopping Rights.
To seek recourse in your situation, you can write Liberty Mutual a 30-Day Demand Letter. In this letter, you will need to include a description of the unfair or deceptive act or practice that has been committed, the injury you suffered as a result and the demanded relief that you are seeking. The merchant will then have 30 days to make a good faith response or it could subject him/her to triple damages and attorney's fees. For your information, I have attached our brochure on the 30-Day Demand Letter.
If anyone is interested in the full e-mail, I can forward it to you privately. I'll wait to see what official response there is before I write again. I sent a note to the Barbra Gray that was mentioned in a previous post the same time I sent this to the state and haven't received a reply from her.</font>
Is Liberty Mutual based out of Mass? Can we all use the Mass info or do we have to go state by state.
After winning with Office Max, I am up for another battle!