Originally Posted by flyertm

They said there were notes on my account already where they claimed they told me in October that there would be a fee, but they never told me this in October. So, Im certain my account is noted now, if not before. Yes, they could close my account. In fact, they told me to go to a different branch. They didn't restrict me from all branches, just that particular one and instead specified branches where I should go with them. So it was a single branch ban (unless I pay the fee), not a nationwide branch ban.

They claimed their vault was not big enough; however, I suspect they didn't want to have to do the work of unrolling and bagging them, which they said they must do. I felt like all their excuses were meant to deflect from this real reason of not wanting to do extra work.