Just got back from a 3 night stay and I wanted to post an updated review. I stayed at the property back in January and since then I think they've really done a great job fixing the few issues that I had on my first trip.
I was upgraded to an Astor Suite as a platinum without having to ask which was really nice. The suites come with butler service and it's one of those things that you wouldn't even know you liked until you had it, and now I fear I will always want it. From the complementary pressing to the daily in-room morning coffee or tea, they are really getting all the service down and this is now hands down my favorite ski hotel.
The ski shop is also finished now, so they have a wider selection of apparel and skis now which was a drawback on my first visit. The in house ticket office means that you really don't have to walk more than 15 feet from the slopes for anything ski related. The ski butlers were also a little more efficient this time around.
The complementary car service was never too crowded, I think they had 3 or 4 Escalades now and every request was handled within 10-15 minutes. There was also no more construction noise, and there was drink service by the pool in the afternoon. The service on the terrace cafe for lunch and apres ski was quick and there were plenty of servers this time.
The only thing that could use a little more work is the turn-down/maid service. The first stay we had great houskeeping staff, but this time they entered the room several times after one-quick knock and neither woman spoke a word of English. Not a huge deal, but when you can't tell them to come back in 30 minutes, it's a little frustrating. I felt like i had to have my privacy light on all the time to keep them from coming in so quickly. The one morning I left it off, they came in to try to clean at 7:55am while I was in the shower.
But the rooms are what makes this my absolute favorite ski hotel. I've stayed at several great hotels (St. Regis Aspen, Four Seasons Whistler, Resort at Squaw Creek, Ritz-Carlton Bachelor Gulch) and this is the best in my opinion. The service at the others was comparable or even slightly better in some cases, but the size and comfort of the rooms and the pool/hot tub area was much better at the St. Regis Deer Crest. See the pictures below.
I highly recommend this hotel to anyone looking for an excellent 5-star ski resort. The prices are a bit high but this is a great value for using points and they also ran specials a few times this year where you could get a room for under $500.
Oh and one note about the internet. They have a free option for all of the guests and a faster paid service. I paid for the faster service and they removed the charge after I asked, but they said that since they provided a free service they didn't have to remove the charges for Platinums. I mentioned to him that it says just to accept all charges on and they would be removed on the spg so that he may want to mention that to platinum guests going forward.
