Originally Posted by
frank3355
It sounds like you accepted defeat too readily and happily paid way too much. You had a reservation at a certain price and should have demanded written proof from them that you could not use that code. What right do they have to refuse your reservation unless they can present something to you that indicates why you aren't eligible for the rate. Next they will be able to refuse any discount code by just saying that they won't honor your reservation in order to make you pay full rate.
This is BS and a clear example of why you should always have a backup res at another company. Nothing feels worse than being at their mercy and nothing feels better than telling them to shove their car up their as$ and walking out when they try to screw you.
Proof of eligibility is on the user of the code, not the rental agency, and second, a back-up reservation isn't needed when you use VALID codes that your are ELIGIBLE for.