Recently, I rented a full size at the TLH downtown location. All they had was a Nissan Ultima which, to me, is a sports car and not a full size car. I was not wanting such a small car.

When I asked about it, all I received was double talk. Comp upgrades are subject to availability - but none were available. However, I could upgrade if I paid for one of those mini vans or Gran Marquis on the lot. So, I ended up downgrading to a midsize Suburu - and a week later, my lower back still hurts from 3 days in it.

I am Preferred, not First with Avis. At Christmas, no full size were on the lot and I got a Gran Marquis for same price. Was I expecting too much for the same to happen this time round?