Originally Posted by
RichardInSF
Note if you have a mobility problem that apparently the only way to reach the RC is to walk up a flight of stairs -- the club is on the 21st floor but the lifts only go to 20. I asked if there was an alternative way of getting to the club and was told no.
I suppose since this is a huge hotel that it's unreasonable to expect any level of personalized service, and no personalized service is what I got. It does seem like the club stuff could make an effort -- they do at the GH HK which is equally huge -- but they don't.
I concur with this description. I'm puzzled at the lack of elevator access to the club lounge because there are certainly people for whom this would be a problem. And for all my stays, there is no one who knows who I am. I'm reasonably good at making connections, and that just doesn't happen here. Still, I'm very happy here because the location is solid, the property is comfortable, the lounge offerings are good (endless sushi, anyone?) and I like the suite I am routinely given.