I cancelled 2 business class tickets SYD-EZE back in November, due to work commitments. At that time LAN said refunds took upto 45 working days to process. I have patiently waited for that period - it expired 2 weeks before the earthquake. I've spoken to and emailed now 3 different agents -all promise to come back with an answer about why the refund has not been processed... none do. How can I esculate this. I accept they are busy with the earthquake - but mine is a straight forward refund issue and nothing happened within their own timeframe before the quake. Any suggestions??