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Old Mar 11, 2010 | 10:36 am
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brosnan6
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Originally Posted by zsmith2
Whenever we look at the e-ticket it tells the agent if it is refundable or not.
Right, so my question is what happened? DL says it's not refundable, but when Amex goes and looks into it it suddenly is refundable? FWIW the DL agent had me on hold for quite a while and quoted the fare rules to me when I tried the first time around, so I'm pretty sure she had the exact itin and fare rules open
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