Originally Posted by
Guy Betsy
It takes 3 steps to 'take over' a booking. Or rather - its called CLAIM. Once its been claimed, everything on the PNR is exactly the same as it is including the pricing.
Do you know if this procedure is widely known?
I'm pretty amazed at how much time I've wasted with my company's TA. It has been almost a week and they still can't get the reservation right, while in the meantime I'm a couple of clicks away from booking this myself on oneworld.com.
It's pretty horrendous - they need to talk to their own rate desk (and the person working there doesn't have the latest version of the OW RTW rules so I have to keep requesting fixes all the time) and then they have to get BA to confirm the itinerary.
A side note - do you think my TA is just simply bad - if it is I should recommend that my company uses someone else.