Not surprisingly, I am having a hard time with my TA booking an AONE3. Everytime I request something (and this includes fixing errors like flights booked in the wrong bucket), they say they need to send a message to BA, and BA takes something like 2 days to get back to them.

Now when I call BA's RTW desk, someone picks up the phone immediately, talks to me and tells me that my requests are all valid, but they can't make the amendments I want because the flight was booked by a TA.

So is my TA being just inefficient and lazy (eg not willing to pick up the phone and talk to BA) or is there some TA protocol about sending messages to airlines that I don't know about?