Just an update on the Reno location - I had a good experience here. You can bypass the counter with EA and go directly to the lot. Even though this location doesn't technically have an EA, there was a EA location outside with about 5 options to choose from - 2 Hyundai, a Dodge SUV, and 2 insanely large 4x4 trucks. We went with the SUV and were in and out very quickly. On the return, I was charged for gas and my rate was adjusted to a much higher weekly rate. While it was a pain to go in and get this resolved at the desk, it was an easy fix that apparently is very common there. And, my rate actually decreased 15% below my original reservation rate. I found all of the staff inside and outside to be extremely friendly and helpful.