<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Anagnorisis:
I ordered award OW80C miles for which I got 80,000 miles discounted from my AAdvantage account. Below is what AA's website says.
Distance Zone 3
Total Trip Miles = 4,001 - 9,000 Award Code
Economy Class OW60Y
Business Class OW80C
First Class OW100F
Based on that information I assumed that business class meant ...well, business class. As I faced a choice of airline for the segment LHR-HKG between Cathay and BA, against my normal usual preference of CX, I decided to give BA a try. I wanted to check their much advertised new business class beds in BA. Boy, was I wrong!
I got the ticket issued by AA. The itinerary says business class everywhere. But when I boarded the plane i found myself on a coach seat (row 17 of a 747). Yes, this is what is now BA's enlarged coach. I thought they may have made a mistake and went out to the gate to check, and there they confirmed to me that my class of travel (U) gave me that seat.
I ended on a long haul flight from LHR to HKG expecting a business class seat and found myself in a coach seat with a bit more legroom.
Had I known this, I would have chosen CX, which I knows will give you a real business class seat.
I feel robbed. The reason I parted with 80,000 miles was to make that flight from LHR to HKG in business. I would never have gone ahead had I known it was going to be a coach seat.
I am upset. At BA for passing those seats as business, and at AA for allowing its AAdvantage members to have awards issued that clearly state business class but instead fly coach seats.
I simply feel robbed.
Has anybody else experienced the same?
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Something doesn't sound right. This reward should be for the "traditional business class" or "club."
1st, call AA customer serice and give them your BA record locator -- it should be on your itinerary and/or boarding pass. They can call BA and look into it.