Originally Posted by
SkiAdcock
Wow - sounds like United! Sorry to hear of your problems. FWIW - I think if anyone is answering the phone, they should be able to handle basic questions. Cheers.
agreed (that's why I continue to state if you have a confirmation number give MI the feedback because they feel that way too - they do constantly monitor the call center agents but all call centers not just MI's have a terrible turnover ratio)...For what it's worth only those who consistantly score highly are put on Elite lines