FlyerTalk Forums - View Single Post - T-Fares.....AGGGHHHHHHH!!!!!!
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Old Mar 14, 01, 9:45 pm
Join Date: Nov 2000
Location: Calgary AB; Victoria BC
Programs: AC *50K MM; WS Gold; Marriott Lifetime Titanium Elite
Posts: 798
Whoa, back up, I don't think this is a non-issue, at least not to the individual facing the situation. The danger with being Elite or SE for so long is that you might have forgotten how crappy it is to be treated like crap! mjschill shouldn't have had to work so hard to get what he was entitled to ie. an upgrade on a T-fare. For lord's sake, they had to check it 4 times. Kudos to the employees that tried their best in the face of "lack of training" (except of course CRUSTY OLD LADY), but that doesn't excuse not providing your staff with the info they need in order to do a good job.
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