Originally Posted by
hhoope01
Personally, I would want my client interfaces to know that a change just occured. The problem with your comparison is that rates change daily (possibly even hourly). A CSR would know that. Hotels don't change Category levels every day. This is usually a once a year event. I would have thought Marriott would let them know that a change was made. This would keep the CSRs from being blindsided by questions about and around those changes. And allow them to field questions a bit easier.
You would think, and if it were up to me, they would have all been furnished a list a couple of weeks ago (along with all MR members). I'm just saying it's not a matter of critical importance to booking reservations, and I don't think it warrants multiple calls and supervisors.
I did have a thought, though.
Beach9bum, were you calling the reservations line, or the Marriott Rewards customer service line? I, for some reason, assumed you were talking about the reservations line, and I would expect that the agents staffing the MR customer service line would be more informed about something like this (at least I would hope).