Originally Posted by wcj1

...I am writing a letter to Customer Relations at the moment, because this should not have happened. I never got angry about it, it was a minor schedule change, and the fact that he gave me a $200 e-cert on a $178 fare, when nothing was really out of the ordinary is honestly, bad customer service. I would want to know about this if one of my employees did this. And this employee needs some training on how not to keep digging himself into a deeper hole. ....