Well I waited for another 15 minutes and only got Rhapsody in Blue. 55 minutes all in is about my limit.
I am writing a letter to Customer Relations at the moment, because this should not have happened. I never got angry about it, it was a minor schedule change, and the fact that he gave me a $200 e-cert on a $178 fare, when nothing was really out of the ordinary is honestly, bad customer service. I would want to know about this if one of my employees did this. And this employee needs some training on how not to keep digging himself into a deeper hole.
BillJ
Originally Posted by
dgcpaphd
It is entirely possible that the agent did not hang up because his system showed that you were still on the line. Perhaps the agent was confused why you did not hang up your phone like most people would have done.
They are supposed to hang up, that is how you get to the telephone survey after the call. The system tells you before the agent picks up to wait afterwards so you can take the survey.
So that is why I was still on the line, I was waiting to take the survey.
BillJ