Originally Posted by
wcj1
Oh geez, it got better. I decided I would come in at the 20 minute mark and say, "Oh I guess I didn't hang up."
Right when I was going to do that, he asked again if I was there, and so I said, "I am sorry," and just pause to see what happens.
He immediately started to apologize and offered me a $200 e-cert, 20% off, or 9,000 bonus miles for the inconvenience. I do not even want this, but I said yes to the $200. That has already come through my email and I am still in limbo for another 5 minutes now. He is not saying anything this time around so far. This is all too weird.
BillJ
It is entirely possible that the agent did not hang up because his system showed that you were still on the line. Perhaps the agent was confused why you did not hang up your phone like most people would have done.
I would not read anything sinister into the agent's not disconnecting the call while he knew that you were still on the line. It could be that the agent thought you needed something else because you did not hang up your phone after the agent finished with your request.
The agents at the international call center are very much aware that countless passengers complain about their lack of clear English while speaking with the call center.
I am a little puzzled why you stayed on the line so long under the conditions you described.