Originally Posted by
anat0l
Just how effective?
I've known JQ phone staff to be pretty inept before. I believe one of them I was talking to before didn't know what a PNR was. I'm pretty sure the rest of the JQ staff aren't much more switched on in that regard. Hence the result with the OP.
In any case, sorry to hear the case of the OP, but OLCI would have saved your hide (provided that you arrived at the airport with enough time to run to the gate and board your aircraft).
This is no one's fault (except perhaps that of the people who caused the accursed accident which delayed you in the first place) - not the OP's nor JQ's. I don't know if there is a single travel insurance policy that would cover a situation like this.
Oh yes inept indeed. I was already unimpressed with JQ from a recent booking to DPS where I had repeatedly tried to book online only for the site to crash at payment - so had to do it over the phone. Despite very painfully spelling everything out 100 times for the hard of hearing service guy, the booking came through with errors in every line and every name except my husband. only the email address and his name are correct. this was a month ago, we travel in 3 weeks and I am still waiting for a reply to my email and web feedback about it, no changes have yet been made.
And yes i will definitely look at OLCI next time. Wish I had known 25 hours ago!!