I recently had a "lady in black", go out of her way for me to try and upgrade more than one companion (two of my children) YYZ-LHR.

As it turned out she was unsucessful, but she really tried.

On the other hand, In early January, I met a neighbor's son at check in for ZRH. He was on a Q fare, and I politely asked for upgrade him with CDN Plus (I had all the colours remaining). While the gate agent thought about it, a "lady in black" came charging up to start yelling about attempting to illegally upgrade, and I should know the rules, and etc.(like anyone could stay on top of the CP upgrade rules long enough before they changed again) The poor youngster thought she was going to pull him off the flight. Very unecessary and very embarrasing.

Moral: Agents should need a majority vote of FF's before they get to wear "Black"

[This message has been edited by GreyOwl (edited 03-05-2001).]