Yeah, but IMO one must pick their battles. It is like the 'boy who cried "wolf"' mentality. I figure, the small things are annoying, but if one were to complain about all of them, they would not be taken seriously when they really get f****d over by an AC agent, as was the subject of my letter. So I tolerate the incidents of crap service and terrible food, and wait for something real bad to happen before putting pen to paper.