FlyerTalk Forums - View Single Post - Continental.com Master Thread [Report Ideas & Problems Here]
Old Mar 4, 2010 | 5:45 pm
  #1138  
reinballe
 
Join Date: Apr 2007
Location: East Coast
Programs: UA 1k & MillM
Posts: 563
Exclamation Issues with direct flights (thru flights)

Hi Scott,

I have noticed the following problems with direct flights that involve both domestic and international flights.

1) CO's website does not allow you to see the seat map or change the seat assignment.
2) EUA is not possible (for the domestic leg).
3) The gate agent cannot even add you to the regular upgrade list (for a battlefield upgrades)
4) Miles posted correspond to a nonstop flight, i.e. less than the aggregate mileages for each of the separate flights (and inconsistent with the mileage calculator on CO website).

Some in this forum have suggested that one can split the reservation into individual flights, which may result in a minor increase in airport taxes. If so... please make this a simple thing to do when I book my ticket online.

However, others have recently reported that this did not resolve these issues (at least not all of them).

I recently flew on CO 41 from Rome to SFO via EWR and had all of the above problems. Because I did not know better, I wasted much time and so did several CO representatives who tried their best to resolve these problems. One told me that more direct/thru flights are coming (for marketing reasons). So it would be great if these problems could be resolved asap.
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