Originally Posted by
SEAndy
Hi,
I need to do a rebooking of routes on a current DONE4 ticket. Is it correct that the issuing carrier who's doing the rebooking (AY) shall charge for the new taxes (for new flights) and also that the tax/surcharges for the old routes/flights segements already paid for when purchasing ticket, is non-refundable?
(Cannot recall that I have had to pay around 350 Euro to change a couple of routes on a CRWSTAR ticket, but I might be wrong of course).
Thanks,
Andy
My experience is as follows: If you are reissuing the ticket, i.e. changing the routing, then you will have to pay the change fee (US$ 125 IIRC), the ticket will be reissued and you will be asked to pay any difference in taxes & fees that may arise from the reissuing process. Taxes & fees for the unused segments should be refunded, while the ones for the new flights will be charged. If the new taxes are lower than the old ones, then they should refund the difference to you (reducing the change fee accordingly).
If you're only changing dates or times w/o touching the routing, then nothing should change pricewise and no change fee has to be paid (although some carriers will require a service fee).
Current rules for changing itineraries:
(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes to date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.
Exception: For fares originating in TC1, changes to the first international flight and preceeding flights are not permitted less than seven days prior to the date of the first ticketed flight.
(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply.
(2) After Departure
(a) Date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same.
(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction.
(c) No Show requires rebooking at a charge of USD125
(d) If the rerouting results in an increase to the number of continents or extra flight segments previously charged, the ticket shall be recalculated. Tickets may be reissued to a higher fare, eg. from A –ONE3 type to A -ONE4 type fare and the increase in fare will be collected. When flight segments are added above the free allowance, those charges will be collected. When the rerouting results in a reduction to the number of continents or extra flight segments previously charged, no refund will apply.