I'd like to add my comments that the creation of such a B.O.L.O. list would be very wrong. It could be compared to starting a witch hunt. Outside of the legal and privacy issues already brought up, who would be next? Chain hotel staff, rental car agents, cab drivers?

There is no barometer to measure who is good or who is bad. You could end up maligning 50 good employees for every rotten apple you actually unearth. Two people could deal with the same agent and the outcome could be entirely different for each. Not everyone who has met me thinks I'm a wonderful person. Some wish the experience never took place. It's called chemistry and with some people it will be explosive every time they come in contact.

If you specifically have a bad experience with an agent or any AC employee for that matter, record that number or their name if you can secure it and use the channels in place with AC to lodge your complaints. Believe me, the employee does hear about it. I've heard many confess to such.