Originally Posted by
Ruben5b
I emailed them, explained everything, stated the convention etc... they replied only by apologizing and offering 6000 miles... I will email them again, it looks like they did not even read my email. Then they called and my secretary told me that they said that, I was not Europe based (what does it even mean, my flight was JFK-CDG on AF !) so first argument is not a supporting one. Then they said it was a technical problem, which was an EC (which is again not a supporting argument). I will wait for their second reply... Any experience about this with AF?
Teething problems with an aircraft type-newly introduced to service- might hardly be said to be extraordinary-even less so than an aircraft type that has been in service for a long while.
There is a link below of an account of a passenger obtaining a payment of 600 Euros from AF consequent to a cancellation/denied boading? ostensibly caused by an earlier teething problem with the A380.
According to Wallentin-Hermann- AF would need to prove -as a starting point- that the technical problem causing the cancellation of a flight was extraordinary.
http://www.flightmole.com/forum/showthread.php?t=771
I personally can't see the location of your "base" as being relevant to entitlement- whether that base be Europe or Alpha Centuri.