OK, here's the deal.

• I called the Dallas customer relations call center.
• Four busy signals, got through the fifth call
• Four-minute hold time
• Spoke to a rep (I should have gotten her name but didn't)
• Gave her original RT PNR, explained I had to cancel because of WN IT system limitations
• Gave her two new OW PNRs on which I had also purchased EBCI.
• Asked for a refund on the original
• "We will go ahead and do that; credit should appear on your credit card within 7-10 business days"

Did not have to argue or anything. No hesitation on her part. Was very pleasant transaction.

One thing to keep in mind: when I asked if she wanted the new PNRs, she said "yes" and looked at each itinerary. I think her complete willingness to refund the money was because I had also purchased EBCI on the new res.

I was extremely confident CR would fix the problem and I give WN full credit for that, but the
complaint about it being non-refundable/non-usable in the first place without wasting my time and WN's calling into customer service still stands.

Because of this, FWIW, I still will not bother to purchase EBCI again until EBCI funds have the same status as TTF.