Wouldn't have helped in this case as they still aren't answering the phone in Chennai (the outgoing message says that nobody is available to take the call and try again later). It has been like that during their business hours for the past two days. I did get an update from them (they called me) that they have no idea where my bag is. What boggles my mind is how they end up in a situation with that many people missing bags. Did we end up weight restricted or did they just massively screw up at FRA?