I emailed them, explained everything, stated the convention etc... they replied only by apologizing and offering 6000 miles... I will email them again, it looks like they did not even read my email. Then they called and my secretary told me that they said that, I was not Europe based (what does it even mean, my flight was JFK-CDG on AF !) so first argument is not a supporting one. Then they said it was a technical problem, which was an EC (which is again not a supporting argument). I will wait for their second reply... Any experience about this with AF?