Originally Posted by weirdlyndon

Sorry I'm new to FT so bear with me -- I read this post and just had a similar experience.

I just had an experience with this yesterday. My routing was BUR-SFO-JFK and I had been waitlisted for an upgrade on the SFO-JFK sector. The upgrade came from one of my dad's friends, but when I was checking in at BUR I couldn't use the kiosk, and the agent proceeded to ask me a bunch of questions, such as who gave me the upgrade, and where the person lived. I gave them the name but didn't know where they lived. Is this normal?