We returned as well from our Australien trip some days ago. We stayed in The Westin for 2 night. As we planned to travel teh Great Ocean Route but the weather was bad I planned to stay 2 more nights - but due to the room rates and room conditions we moved.

The Hotel is very good located in the midle of the town. It's nice bulding and the entrace hall quite impressive. We checked in and as ususal if you choose the prepaid rates I always feel a little bit like "there is nothing to do we got already the money - at checkin". (Not only here but in most hotel.)

Our day rate for a standard room was 345,- AUD per night. Frankly one of the most expensive hotels in town. I expected a nice room to relax when we return from our daily trips. I'm SPG Platinum and I thougth to maybe get an room upgrade - but I never do expect a suit.

What we have received for the amount of money was really disapointing. 'Sorry to say so but also the ver friendly stuff told us we are min. 2 year late in renovation. We have received a room on the 5th floor with a "nice" view on the backyard.

The room was clean and nothing but with very old furniture and a very old TV. This is what I expect in 4 Points but not in Westin. The floor was quite dirty from I don't know - but it looks a little bit more worth on the picture than it appears in real daylight.

The breaky was excellent and one of the best we had. The chinese cook was soo funny and nice!

I did not complain about the room at the frontdesk because I was tired to become a complainer or so. But I thought I will be asked a checkout. But nothing. Neven no invoice due to prepaid. (I did not aks for a bill as well)

This was the first time that I did not sleep well in a "Heavenly Bed" in a Westin. It was so hard that you feel every spring. I first thougth it was only me but in the 2nd night my wife asked if I feel the same so I know it was not only me.

Renovation on the 3rd floor in progress.

After 7 differnt The Westin hotels in the world with 0 upgrade success I must say I'm done with it. I will continue with SPG but wthout Westin.

After the 2 nights we move to the Intercontinental for 2 nights. It was 20% cheaper and much more luxury. Really great with a wonderful bed! Receive a nice room upgrade as Platinum Ambassador.

Here some pictures from the room:



Furniture



TV



Look-out



Floor (appears darker on the picture then in real but looks really bad)



Floor different light next day



After Starwood Lurker II send me a PM and we had some conversation he send my post to the General Manager of the Hotel.
We have received a detailed E-Mail from him as well as a 10.000 goodwill Starpoints credit note on my account. I would like to
say thank you for this - not only for the points but also for the communication.