Hi Scott,

About 3 weeks ago I called .com support to report that searching itineraries to Hawaii with OnePass reward upgrades returns copays even when the flights are not via IAH or EWR BF routes (e.g. MCO-IAH-LAX-HNL). Seaching LAX-Hawaii works correctly, but just about all other departure points trigger a copay. Wondering if this is a well-known problem that is being worked. (I searched this thread for 'HNL', but didn't see it mentioned up-thread). I ended up calling in to process an upgrade. Unfortunately, this led to my parents getting a call 2 days later saying they owed $2,000 for their BF upgrades.

While I'm on the topic of Hawaii.. Can you comment whether LAX-HNL premium class passengers have access to the PC or not. As this route is no-longer BF, I can understand if not, given the governing rules. However, I thought given the long history of HNL-bound passengers using the club that perhaps the LAX agents were still allowing entry. I sent an email to PC asking this same question, and unfortunately the response I got was "only BF passengers to HNL can use the lounge in Los Angeles" I had pointed out that there are no BF passengers now in LA to Hawaii - maybe they are expecting some people to go LAX-IAH/EWR-HNL??

thanks